Refund & Returns Policy

This Refunds and Returns Policy applies to all purchases made through the Dashdigs website.

Contact Information

For questions about returns and refunds, please contact our customer service via:

  • Email: 

    We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

    To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

    To start a return, you can contact us at support@dashdigs.com.

    Please note that returns will need to be sent to the following address: 23600 Mercantile Road, Suite C-100, Postbox SM012751, Beachwood, OH 44122. 
    If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

    You can always contact us for any return question at support@dashdigs.com.


    Damages and issues
    Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


    Exceptions / non-returnable items
    Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

    Unfortunately, we cannot accept returns on sale items or gift cards.


    Exchanges
    The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


    European Union 14 day cooling off period
    Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


    Refunds
    We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
    If more than 15 business days have passed since we’ve approved your return, please contact us at support@dashdigs.com.

  • Phone: +19016770557
  • Address: 23600 Mercantile Road, Suite C-100, Postbox SM012751, Beachwood, OH 44122

Return Window

Customers in the United States have the right to cancel their purchase and return the product within 30 days of the delivery date without providing any reason.

Return Instructions

  1. Notify Us: To initiate a return, email our customer service at support@dashdigs.com with your order number and the reason for your return.
  2. Authorization: After reviewing your request, we will send detailed instructions and, if applicable, a prepaid return shipping label.

Packaging and Shipping

  1. Place the item in its original packaging, ensuring all tags and labels are intact.
  2. Include the return authorization form and any supporting documentation.
  3. Use the prepaid shipping label (if provided) or arrange shipping as per the provided instructions.

Return Costs

  • For Defective Products: Returns are free of charge when the item is damaged, defective, or incorrect.
  • For Change of Mind: Customers are responsible for return shipping costs if the return is due to personal reasons such as incorrect size or purchase remorse.

Specific Conditions for Returns

  • Change of Mind: Items must be returned unused, undamaged, and in their original packaging within 30 days of delivery.
  • Defective Goods: If the product is defective, contact us immediately. Dashdigs.com will cover return shipping costs and provide a replacement or refund.
  • Damaged Goods: Notify us within 48 hours of receiving damaged goods and provide photos. We will review the claim and arrange for a return if necessary.
  • Incorrect Items: If you receive the wrong product, contact us, and we will cover the return shipping cost and send the correct product.
  • Non-Delivery: If your order hasn’t arrived, contact us to initiate a courier investigation. If unresolved, we’ll issue a refund or replacement.
  • Order Cancellation: Orders can be cancelled before shipment. If shipped, the return process applies.

Refund Timelines and Processing

  1. Return Window: Return requests must be made within 30 days of delivery. Returns must be shipped within 14 days of approval.
  2. Inspection: Once we receive your return, we will inspect it and notify you of the outcome within 7 business days.
  3. Refund Processing: Approved refunds will be processed to your original payment method within 7 business days after inspection.

Exceptions to the Return Policy

The following items cannot be returned:

  • Custom or personalized products
  • Hygiene-related items (e.g., socks, underwear) unless unopened and unused

Return Address

Send all approved returns to: 23600 Mercantile Road, Suite C-100, Postbox SM012751, Beachwood, OH 44122

Shipping Methods and Fees

  • Carrier: DHL with tracking
  • Restocking Fees: None

Legal Rights

This policy does not affect your statutory rights under applicable laws.

Questions?

Visit our Customer Help & FAQ page or contact us at support@dashdigs.com.